PRODUCTS

ARE MEMREE PRODUCTS VEGAN AND CRUELTY FREE?

All of our products are cruelty free and always will be.
Currently our vegan products include:
- parfum 'blooms in venus'
- parfum 'late august'
- parfum 'and always'

CAN I BUY MEMREE IN PERSON?

Currently we are online only, however we have plans to have pop up stores across the UK. Follow our socials and subscribe to our emails to keep updated.

WHAT INGREDIENTS ARE USED IN YOUR PARFUMS?

Our parfums use a blend of natural and synthetic ingredients to create unique and lasting fragrances

WHAT IS THE OIL CONOCENTRATION OF YOUR PARFUMS?

Our parfums are crafted with a high concentration of 33% oil. This ensures a long-lasting and luxurious fragrance experience.

WHAT IS THE BEST WAY TO STORE MY PARFUM?

To maintain the quality and longevity of your parfum, store it in a cool, dry place away from direct sunlight and extreme temperatures. Keeping the bottle in its original packaging can also help protect it from light exposure. Avoid storing your parfum in the bathroom, as humidity and temperature fluctuations can affect its composition.

WHY DOES MY PARFUM COLOUR CHANGE OVERTIME?

It's normal for parfums that contain natural ingredients to discolour over time due to the natural aging process of these ingredients. Rest assured, this change in colour does not affect the quality or fragrance of the product. The scent and performance of your perfume will remain unchanged.

HOW CAN I KEEP MY PARFUMS ORIGINAL COLOUR FOR LONGER?

To help maintain your parfum's original colour for a longer period, store it out of direct sunlight. Exposure to light can cause natural ingredients to discolor over time, but proper storage will help preserve the perfume's appearance without affecting its fragrance.

SHIPPING

WHERE DO YOU SHIP?

Currently we ship to mainland UK only. We are looking to ship to other locations as soon as possible. Please follow our socials and subscribe to our emails for updates.

WHAT DELIVERY COURIER DO YOU USE?

We use DPD for all of our delivery and returns. This is a next working day tracked service, with a specific one hour time slot, with email and sms updates.

WHEN WILL I RECEIVE MY ORDER?

All orders are shipped and delivered Monday to Friday, this refers to 'working day'.

All orders placed before 2pm will be shipped the same day for a next working day delivery.

All orders after 2pm will be shipped the following working day for a next working day delivery.

All orders placed on Saturday and Sunday will be shipped Monday for a Tuesday delivery.

Note: All orders placed on Friday before 2pm will be shipped for a Monday delivery as this is the next 'working day'.

HOW CAN I TRACK MY ORDER?

DPD will email and sms your tracking details.

DO I NEED TO BE IN TO RECEIVE DELIVERY?

DPD offer several options if you are not into to receive delivery on person. You can choose these through your sms updates from DPD>

HOW MUCH IS DELIVERY?

For all orders over £40 delivery is free.
*we currently ship to mainland UK only.

For Parfums:
Delivery is free, returns are free and your exchange delivery (if required) is free.

For Handcare:
Delivery is free

DO I HAVE TO PAY FOR A NEW DELIVERY AFTER IVE EXCHANGED?

No. We offer free delivery, free returns and free delivery of your exchanged order.

I HAVENT RECEIVED MY ORDER?

Please email support@memree.co.uk and we would be happy to assist you.

WHEN WILL I RECEIVE MY EXCHANGED ORDER?

Once we receive your exchange shipment, we will inspect the items and begin processing your exchange. If the requested exchange item is in stock, we will aim to ship as soon as possible (usually the same day), however please allow up to 7 days. If the requested exchange item is out of stock, you will receive an email from support@memree.co.uk with options for a refund, an alternative in-stock item, or an estimated delivery date for the requested item when it is back in stock. If you haven't had a new delivery notification or email within 7 days, please email support@memree.co.uk

RETURNS AND REFUNDS

WHAT IS YOUR RETURN POLICY?

Please see our returns policy here

HOW DO I START A RETURN?

Please use our returns portal by clicking Here

HOW DO I START AN EXCHANGE?

Please use our returns portal by clicking Here

ORDERS AND PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT

We accept all major credit and debit cards including American Express (AMEX), Visa, Maestro, and MasterCard. Additionally, we support Apple Pay, Shop Pay, Clearpay, and Klarna for your convenience

HOW DO I VIEW MY ORDERS?

Please log into your account section on our website.

CONTACT US

HOW CAN I GET IN CONTACT?

For all product, order and general enquiries please email support@memree.co.uk

For all business enquiries please email info@memree.co.uk